Customer Claim Procedures

Platinum Cargo Logistics recognizes that claims are a source of stress and anxiety to our customers, and we are dedicated to resolving all claims as quickly as possible. In the event of a claim, please submit the claim form below. Please do not move the shipment or discard any packaging without permission from a Platinum Cargo Logistics claims representative as doing so may cause your claim to be denied.

  1. Please complete and submit the NOTICE OF LOSS form below with all requested attachments as soon as possible.
  2. Upon receipt of the submitted NOTICE OF LOSS form, a Platinum Cargo Logistics claims representative will respond within 5-7 business days. Our response will include acknowledgment of your claim and the assigned claim number which should be in the subject line of all inquiries regarding your claim.
  3. Platinum Cargo Logistics will do its best to resolve your claim within a reasonable amount of time once all required documentation has been received, if possible within 30-60 days from the first notice of loss.

Thank you for your support of Platinum Cargo Logistics Inc.

    YOUR INFORMATION:

    Today's Date:

    Your Name (Claimant)(required):

    Your Title (required):

    Claimant Company Name (required):

    Claimant Company Address (required):

    Claimant Phone Number (required):

    Claimant Fax Number:

    Claimant Email Address (required):

    SHIPMENT DETAILS:

    Platinum Waybill #:

    Platinum Waybill Date:

    Bol # (If any):

    Bol Date If any):

    Customer File / Reference # (required):

    Commodity / Description of goods:

    Packing description:

    Was there an insured value on the shipment?

    If YES, state the amount insured (US Dollars):

    Was there a declared value on the shipment?

    If YES, state the amount declared (US Dollars):

    Do you carry your own cargo insurance?

    DAMAGE OR LOSS SPECIFICS:

    Did the shipment arrive damaged?

    What portion is damaged?

    Weight of damaged cargo (Please specify LBS or KG):

    Number of missing items:

    Details of type of damage:

    Was the damage concealed (no notation made on delivery receipt)?

    If YES, when and how was it discovered?

    Delivery receipt was signed:

    Explain any delay in reporting the damage

    Were steps taken to mitigate damages?

    If YES, what were they?

    Where is the shipment located at the present time?

    If shipment did not arrive, what's the status?

    If portion of shipment did not arrive, what is the number of missing items:

    Describe what was lost:

    Weight of lost shipment (Please specify LBS or KG):

    LOSS AMOUNT / REPAIR STATUS:

    Can the goods be repaired?

    Do the goods need to be replaced?

    Estimated claim amount (US Dollars):

    PLEASE INCLUDE THE BELOW DOCUMENTS IF APPLICABLE IN YOUR SUBMISSION:

    • PLATINUM WAYBILL
    • PACKING LIST
    • PURCHASE INVOICE
    • COMMERCIAL INVOICE
    • PHOTOGRAPHS
    • DELIVERY RECEIPT
    • REPAIR ESTIMATE
    • POLICE REPORT
    • SURVEY REPORT
    • ANY OTHER DOCUMENTATION YOU MAY HAVE

    Zip the applicable documents and upload here, or send them as an attachment directly to claims@platinumcargo.com with the Platinum Waybill number in the subject line:

    To create a zip file of all necessary documents:
    1. Move them into a single folder.
    2. Right click with your mouse on that folder.
    3. Select "Send to" or "Point to."
    4. Select "Compressed (zipped) file."
    5. Documents will be copied into a zip file.

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